Frequently Asked Questions
How quick will my order be shipped?
All shipments are sent out the next business day.
Is shipping free?
For all first-orders shipping is free using the code "welcome" to Canada and the Continental United States (excluding Hawaii, Puerto Rico, and other U.S. Territories)
Are VERITAO products vegan?
All products except for our Moisturizer are 100% vegan. Our Moisturizer has synthetic fatty acids because they were more efficacious while reducing resources required for production.
We always prioritize plant-based ingredients, however when the synthetic alternative is significantly more effiacious and sustainable, we feel it's best to make that tradeoff.
Are VERITAO products gluten free?
Yes! All of our products are 100% gluten free.
Do you test on animals?
Absolutely not. All products are 100% cruelty free.
What is the return policy?
We are happy to process any returns at any time within 30 days of purchase.
To receive a full refund, items must be returned in new or gently used condition. Please return the products to us at the following address:
6741 Columbus Road, Unit 15. Mississauga, Ontario, Canada, L5TG9.
Be sure to include your name, address, phone number, and the reason for the return. Please allow 1-2 business days for return processing, and 3 to 5 days business days for the credit to post to your account. The credit will be issued to the original payment method and you will be notified by e-mail.
Where are the products formulated?
Our products are formulated in Montreal. All ingredients are thoughtfully sourced to ensure we provide exceptional efficacy while picking the least resource intensive options. We will continue to improve in this function as we scale.
Are VERITAO products safe to use during pregnancy?
Yes, as opposed to using Retinol - our Repair Serum features Bakuchiol, a plant-based alternative providing similar collagen production benefits while being safe to use during pregnancy.
What types of payment do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Paypal, and Discover
Why is there artwork on the bottles?
The art is meant to serve as a visual reminder for you to slow down, breathe, and find presence in your skincare ritual.
It's also meant to elevate your space. We want you to keep the bottle, and refill it (using our compostable refills). We want to promote sustainable buying through great design, not climate guilt.
What type of sales tax do you charge?
Tax is estimated at the time the order is placed in accordance with the tax code of the state / province and city to which the order is shipped.
What skin types are VERITAO products suitable for?
All skin types! We have formulated 5 essentials that are universal, regardless of age or type (oily, dry, sensitive, combo)
Any other questions?
Feel free to DM us on Instagram @veritaoskincare or email us at firstname.lastname@example.org and we will get back to you right away!